Hello! I am excited to introduce myself to the IMVU community. My name is Varsha, and I joined the IMVU team last week as the Senior Community Manager. As per our earlier announcement, we are committed to improving your experience on IMVU, the interactions in the forums, and our communication with each other. I will be working closely with Tracey, whom you already know, and together we hope to build strong, meaningful connections with all of you. I am new to the IMVU world, but I bring over ten years of experience in various customer-facing roles. I enjoy interacting with other people, and I look forward to being an advocate for your wants and needs. I am truly thrilled to be part of such a vibrant and dynamic team and user community, and I look forward to hearing from you as we continue to enhance our existing features and add new tools for your use.
Outfits Enhancement in the New IMVU Client
Exciting New Outfit Enhancements in the 3D Chat
Have you ever wanted to easily change into that perfect swimsuit when joining a public room set at the beach? Or quickly change into your favorite club gear when joining a dance club? Well, now you can! In v430, we have added outfit functionality in 3D Chat. The new outfits functionality allows you to easily view all your outfits, change their categories, flip through them like a photo book, or just classify them however you want. Remember in the last release when we added the tool strip? The new tool strip really shines here: you can easily create an outfit, click over to save it, and jump right back to creating more outfits. It’s easy, simple, and fast.
The first thing you’ll notice when you go to My Outfits is the streamlined look that shows you a snapshot of your outfit and the things you can do.
There are two ways to manage your outfits: the first is by clicking on the Manage Outfits button, and the second is by clicking on the i button that shows up when you hover over an outfit. Manage Outfits can be used to modify a single outfit or multiple outfits. It’s also where you’ll go to create new categories of outfits.
You can change the privacy level of an outfit category at any time by clicking the current privacy level of an existing category. You can also delete the category. You can also change the privacy level and category an outfit resides in by clicking on the i when you hover over that outfit in the display. Once you’ve clicked on it, you’ll see the Outfit Card, which is similar to the Avatar Card you’re already used to!
You can name the outfit, add a description, modify the outfit category, and delete an outfit from the Outfit Card.
Attention: Daily Outfit Contest users: We have maintained the ability for you to create snapshots with custom poses. To create outfits with custom poses, please type *saveOutfit into the chat bubbles. Grab your copy of the new IMVU Client today, so you can start enjoying these great new additions as soon as possible!
- 87 Comments
Interest Panel Undergoing Maintenance
We’re temporarily removing the ability to edit the interest panel on the website for maintenance purposes. In the interim, you may still edit your interest panel in the client.
Thank you for your patience.
- 13 Comments
Exciting Music Enhancements in the New IMVU Client!
Exciting Music Enhancements in the New IMVU Client!
Do you enjoy listening to music while chatting? Of course you do! And now we’ve made it even easier by giving you a set of controls right where you need them the most. You can control the volume, mute the song, or see the current song title without switching to another screen.
Music Widget Displaying Title
You can even minimize this panel so that it’s not hiding your view or getting in the way of your photos.
We also threw in a fix for the problem some of you were having with music not playing in public rooms. Now you can crank it up even louder!
To make it even easier to listen to your music, we’ve given you a way to jump from one area to the next. The tool strip along the bottom of each window allows you to go to Text Chat, Clothing, Outfits, Furniture, Scenes, Music, and Photo. You can quickly see which area you’re in by locating the yellow icon at the bottom of the screen. Getting back to your chat is now a breeze!
Why not grab the latest release of the IMVU client and test out the new features today?
- 25 Comments
Announcing the New IMVU Help Center
We are proud to announce the release of our new Help Center. In order to scale for our current and expected growth, we needed a system that would be able to grow with us. In order to better serve you, we have recently doubled the size of our Customer Care & Education team. This new system will also help us respond to the explosion in case volume we have seen over recent months. We have heard loud and clear that we need to respond faster to your requests for help. We had to make some basic improvements to our systems in order to be able to do that. This is a huge step forward.
Here are some questions you might have about our new Help Center:
What is happening to my old tickets?
We expect to have all of your existing tickets migrated to our new Case Management System within the next 24-48 hours. In order to provide seamless support for new issues, there will be a period where existing tickets will not be in our new system. Please do not open a duplicate case. It will only slow our response time.
How do I log a new Case?
Go to http://www.imvu.com/help or click Help at the top or bottom of any page or at the top of the 3D Chat window. After the Knowledge Base loads, enter a keyword to search for relevant articles. If you still need help, click Request Support and then Submit a Case. The page that displays should look very similar to those of you who have submitted a ticket in the past. Just fill out the necessary information and click Save. You can add an attachment to the Case before or after you save/submit it.
How do I view my cases?
Some of your existing cases may not be ported into the new system for a couple of days, but, ultimately, all of your cases will be displayed after you click Request Support. All new cases you submit will show up in the new portal.
How do I respond to one of my open Cases?
Click on Request Support and then My Support Cases. You can refer to the Case Status Legend to see what different statuses are possible. Click on Edit. Add your response in the Description field and click Save. There is no need to change the status unless you want to Close it or Reopen it.
How does this affect me?
We are going to be able to respond to your cases much faster. In order to deliver on the promises we have made to improve your experience with IMVU, we need to make these infrastructure changes.
What else do I need to know?
We still have some issues that we are trying to address. Some of our Knowledge Base articles need to be reformatted and some pages are a bit slow to load, so we will be making more improvements to the user experience over the coming weeks. We appreciate your patience during this time.
We are not done. Many more improvements are underway for the coming year. Thanks for being our customers during this exciting time.
Regards,
Jeff
Manager, IMVU Customer Care & Education
- 24 Comments
Join Me in Welcoming the Newest Member to IMVU’s Community Management Team!
Please join me in welcoming Tracey, the newest member of the Community Management team, to IMVU! Tracey joined IMVU last January as a lead on our Customer Care & Education team, so as you might imagine, she’s already very familiar with the product and the community. Some of you may have even interacted with her on the forums over the past year. Tracey is joining the team as Associate Community Manager, and she will focus a good portion of her time monitoring the forums and bubbling up issues, suggestions, and concerns that are raised.
Tracey has a great deal of experience in this area, most recently at Gaia Online, so she’s well versed and efficient at covering a lot of ground and sharing relevant insights and concerns with staff in a timely manner.
As per my recent announcement, IMVU is also actively looking to hire a Sr. Community Manager to replace me, so there will be twice the number of Community Managers in 2010 as there was in 2009 – yet another sign of IMVU’s commitment to make real progress over the coming year!
- 19 Comments
Farewell and Best Wishes IMVU Community!
Dear IMVU Community,
I wanted to let you know that I’ve decided to leave IMVU to pursue a new opportunity. I’ve worked with several different online communities throughout my career, and I have to say that you are probably the most passionate and creative bunch I’ve ever had the pleasure of working with!
I feel honored to have had the opportunity to watch and contribute to IMVU’s growth over the past year. I’m very proud of the progress that we’ve made thus far with our product. We are aware that there is still plenty of ground to cover, but I am optimistic about the team’s commitment to make real progress in 2010 and hope you share that sentiment.
My last day will be January 22, but the management team has already begun its search to identify IMVU’s next community manager. In the meantime, someone will be appointed to monitor the forums and bubble up issues, suggestions, and concerns that are raised.
IMVU is very fortunate to have such an amazingly creative and diverse community!
Best ,
Jami
Sr. Community Manager
- 12 Comments
Voice Chat Turned On for ALL!
At the end of December, we launched the ability to chat with your real voice using your 3D avatars.
This new, free service allows you to actually speak with your friends from all over the world! You can even add to the fun by purchasing voice effects or simply use your real voice.
When we initially introduced Voice Chat, it was turned OFF by default. However, we’ve received so much positive feedback, and we’ve have so worked hard to iron out most of the wrinkles, that we’ve now turned it ON by default for all users.
Click here to learn more about this new feature.
We’re still planning to implement a broad range of enhancements– including making this available in Public Rooms. We look forward to hearing your continued feedback.
As always, IMVU remains committed to ensuring a safe and non-threatening environment. Abuse via Voice Chat will result in the same punishment as any other Terms of Service violation, up to, and including, the termination of your account. So, please, keep it clean, and be nice to your fellow avatars!
Download Release 428 now to start using this feature!
Enjoy!
Jami
Sr. Community Manager
- 17 Comments
Requests for Account Support Cannot be Answered on the Blog
I am seeing a great deal of comments requesting support related to accounts and passwords. Unfortunately I cannot assist you with those requests here, you will have to Contact Customer Support so they can assist you.
You can contact them by submitting a Help Ticket. I know it seems quicker to post your request here, but I don’t have access to the tools to assist you.
Thank you,
Jami
Sr. Community Manager
- 0 Comments
IMVU’s CEO Featured in the New York Times
The man behind the helm at IMVU, our very own Chief Executive Officer Cary Rosenzweig, was featured in the New York Times on yesterday on Saturday, January 2, 2010. Click here to read the feature that chronicles his career leading up to his current role here at IMVU.
Enjoy!
Jami
Sr. Community Manager
- 11 Comments
Follow us on Twitter
Become a
Check us out
Videos On Youtube
