Hello, IMVU Community!
My name is Jeff, and I’ve recently joined IMVU to help transform IMVU’s customer service team into a more proactive Customer Care and Education organization. As one of the first steps toward addressing some of the concerns you’ve shared with us, I have exciting news to announce. We understand the frustration and anxiety many of you have expressed about our current process for addressing policy violations on the site and the potential for your account to be disabled without notice or explanation. Historically, IMVU has not been consistent in notifying our users when we disable an account for violating our Terms of Service (ToS), Virtual Goods Policy (VGP), or Privacy Policy. Accounts were disabled for many different types of unacceptable behavior, from selling content that was unsuitable for IMVU (UFI) to credit fraud, and the penalties were permanent by default. We have been working hard behind the scenes to improve this process, with a focus on proactive communication.
Beginning today, we will have the ability to temporarily suspend account access for a particular period of time, depending on the offense. All actions taken on an account will be accompanied by a detailed email explaining why the account was suspended or disabled and when you can expect to regain access (if that applies). For example, the first violation of the ToS results in a 2-week suspension. The second violation may result in an additional 4-week suspension, and the third violation may result in the permanent disablement of your account. Our decisions regarding the penalties we impose on accounts are final. Some offenses will remain serious enough to permanently disable your account immediately.
Of course, most should never receive any of these emails because you are good community members and follow the IMVU Terms of Service and Virtual Goods Policy.
As a reminder, you should never share your IMVU password with anyone, especially with someone you do not know. You are solely responsible for all activity originating from your account. Granting anyone access to your account is not a good idea and could result in the suspension of your account. Please remember: IMVU Staff will never ask for your password.
We’re making significant progress in responding to some of our oldest tickets, and you may have already noticed some improvements to our Knowledge Base (where you can search for answers to common questions without having to wait). You will continue to see many positive changes over the coming weeks and months. In the meantime, please continue to access Customer Care through our Support Center by clicking Help at the top of any page of our website or in 3D Chat. I won’t be able to respond to specific requests for help via the Blog.
Regards,
Jeff
Manager, Customer Care & Education
Follow us on Twitter
Become a
Check us out
Videos On Youtube
It’s good to hear that disablements are going to be handled better, however, I am still concerned, I see devs geting disabled for little to no reason, while other devs who continuously make UFI items (rated as GA no less), get a free pass as it were. And when I file a help ticket, I get no response. I have help tickets that are 4 months old. The last time I found a ufi item, I had to post on the fourms to get any help with it. And thank goodness the imvu dev community is so helpful or it would still be in the catalogue to this day. There still needs to be better communitcaton between users and IMVU.
Sorry Jeff but what you said about giving a reason about disabling account is a broken rule
My account got disabled
and didnt got an email why or if its disabled