Hello, IMVU Community!
Beginning today, we will have the ability to temporarily suspend account access for a particular period of time, depending on the offense. All actions taken on an account will be accompanied by a detailed email explaining why the account was suspended or disabled and when you can expect to regain access (if that applies). For example, the first violation of the ToS results in a 2-week suspension. The second violation may result in an additional 4-week suspension, and the third violation may result in the permanent disablement of your account. Our decisions regarding the penalties we impose on accounts are final. Some offenses will remain serious enough to permanently disable your account immediately.
Of course, most should never receive any of these emails because you are good community members and follow the IMVU Terms of Service and Virtual Goods Policy.
As a reminder, you should never share your IMVU password with anyone, especially with someone you do not know. You are solely responsible for all activity originating from your account. Granting anyone access to your account is not a good idea and could result in the suspension of your account. Please remember: IMVU Staff will never ask for your password.
We’re making significant progress in responding to some of our oldest tickets, and you may have already noticed some improvements to our Knowledge Base (where you can search for answers to common questions without having to wait). You will continue to see many positive changes over the coming weeks and months. In the meantime, please continue to access Customer Care through our Support Center by clicking Help at the top of any page of our website or in 3D Chat. I won’t be able to respond to specific requests for help via the Blog.
Manager, Customer Care & Education