Safety Reminder about Users Posing as IMVU Staff
It’s come to our attention that several accounts have been created recently with the intention of posing as IMVU Staff.
As a general reminder,
- NEVER give out your password, not even to someone claiming to be IMVU Staff, since an IMVU Staff member will never ask for your password.
- Make sure you pick a password that [...]
- 34 Comments
Terms of Service Violations and Account Disablement
Hello, IMVU Community!
My name is Jeff, and I’ve recently joined IMVU to help transform IMVU’s customer service team into a more proactive Customer Care and Education organization. As one of the first steps toward addressing some of the concerns you’ve shared with us, I have exciting news to announce. We understand the frustration and anxiety [...]
- 85 Comments
Password Reminders
As a general reminder:
- Never give out your password. NEVER. Not even to someone claiming to be IMVU Staff, since an IMVU Staff member will never ask for your password.
- Make sure you pick a password that someone cannot easily guess.
- Confirm that we have your current email address on file; starting today, when a [...]
- 12 Comments
Customer Support at IMVU – Update
As you know, we recently made some changes to IMVU Customer Support. We have eliminated the use of direct Customer Support emails and moved to a ticketing system. We did this for two reasons.
First, moving to a ticketing system allows us to be more efficient in tracking and responding to legitimate customer inquiries. It also eliminates [...]
- 8 Comments
Changes to IMVU Customer Support
The IMVU Customer Support team has created a new way to manage incoming requests for customer service. As we make this transition, we are discontinuing the use of direct Customer Support email addresses. Instead, we would like you to visit the IMVU Support Center by clicking on the Help link located at the bottom of every [...]
- 8 Comments
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